1- Where can I find a serial number for the free Basic Edition?

2- There is an error when I try to activate my serial number. What can I do?

3- How can I activate my serial number using the offline activation method?

4- Can I install PostworkShop on 2 computers at a time while I am the only user?!

5- Why does the 64-bit version not work on my 64-bit computer?!

6- Why doest the 64-bit version not run in the Artist Edition ? 

7- Why does the PostworkShop plug-in not work on my computer?

8- Can I upgrade from Basic to Artist/Pro Edition?

9- Can I upgrade from Artist to Pro Edition? 

10- How do I activate my new Serial number after an upgrade?

11- Where are the PostworkShop folders in my computer?

12- How can I print my images created in PostworkShop?

13- Can I resale the Fotolia images edited with PostworkShop?

14- What does the No-disk problem mean?

1- Where can I find a serial number for the free Basic Edition?

The Basic Edition is free with the provided coupon, but you have to "buy" it through our web site. On the Products page look for the Basic Edition column. Copy the coupon code CPN4890710839 on your clipboard and click the corresponding "Buy" button that will take you to the e-commerce page. Paste and validate the coupon code in the apposite coupon field on the upper right corner. Fill in the personal information form (name, e-mail, etc.) and click the "Check out" button. The coupon code been validated, the cart's total will be 0$. You will not be asked any information about your credit card.

Note: Be sure to set the currency to USD on the upper left coner, as there can be a rounding error between the price and the coupon value, resulting in a small (e.g. 1 euro cent) charge on your credit card or PayPal account. This can be avoided if you keep the transaction in USD.
Click here to get your PostworkShop copy now.

2- There is an error when I try to activate my serial number. What can I do?

The error box typically says that your serial number is valid but cannot be activated. This is generally due to a network problem. Try the following solutions:

• Try again a few minutes later

• Temporarily disable your firewall

• Use the web activation procedure (this one always works): see here.

If you still have problems with the activation, please contact us at support@xycod.com.

3- How to activate your serial number using the offline activation method:

There may be a network problem (e.g. firewall) that prevents PostworkShop from communicating with the license server. Try the Web Activation; for this:

• Temporarily disconnect your machine from the Internet

• Restart PostworkShop

• Select web activation (do not close this window)

• Reconnect your machine

• Follow the instructions to get your activation code (it is NOT the same as the serial number)

• Copy the Activation Code into the activation window.

Read the full tutorial about how to activate with the offline activation method. If you still have problems with the activation, please contact us at support@xycod.com.

4- Can I install PostworkShop on 2 computers at a time while I am the only user?

Yes, you can install PostworkShop on 2 and even 3 computers at a time. In fact, one serial number gives you 3 licenses that you can use on your PC(s), Mac(s) and notebook, or on your Home computer, Office computer and notebook.
If you deactivate the serial number on one of these machines then you can activate it on another machine. See also our commercial conditions here.

5- Why does PostworkShop 64-bit not work on my 64-bit computer?

As listed in the Pro Edition's description page, in the compare table and in the download file's description, PostworkShop 64-bit works only in the Pro Edition. The 64-bit build is a special feature for our users, customers who own the Professional Edition of PostworkShop. Although you may have a 64-bit computer, if you own a Basic or and Artist Edition of PostworkShop, you will not be able to run the 64-bit PostworkShop.
In order to be able to run the 64-bit PostworkShop, you can purchase PostworkShop Pro Edition from here.

6- Why doest the 64-bit not run in the Artist Edition?

As listed in the Pro Edition's description page, in the compare table and in the download files' description, PostworkShop 64-bit works only in the Pro Edition. The 64-bit build is a special feature for our users, customers who own the Professional Edition of PostworkShop. Although you may have a 64-bit computer, if you own a Basic or and Artist Edition of PostworkShop, you will not be able to run the 64-bit PostworkShop.
In order to be able to run the 64-bit PostworkShop, you can purchase PostworkShop Pro Edition from here.

7- Why does the PostworkShop plug-in not work on my computer?

As listed in the Pro Edition's description page and in the compare table, PostworkShop works as a plug-in only in the Pro Edition of PostworkShop - both on 32- and 64-bit. The plug-in is a special feature for our users, customers who own the Professional Edition of PostworkShop. If you own a Basic or and Artist Edition of PostworkShop, you will not be able to use the plug-in of PostworkShop, though you are able to test the plug-in in the Pro Demo mode. Select Pro (Demo) from the Edition Selector Window when starting PostworkShop.

Note: be sure to install the plug-in file to the correct folder: if you are installing the 64-bit plug-in make sure to select the 64-bit Adobe® Photoshop® (or other host stoftware) plug-in folder and not the 32-bit folder. Unless it will not work, as the plug-in file will not be found by PostworkShop.
In order to be able to use the PostworkShop plug-in, you can purchase PostworkShop Pro here.  

8- Can I upgrade from Basic to Artist/Pro Edition?

Yes, of course you can upgrade from Basic to Artist or Pro Edition. The upgrade from Basic to Artist/Pro costs the difference between the two editions' prices. As Basic is free, to get your new Artist of Pro Edition License, you shall pay the whole price of the new edition you are purchasing: $49 Artist Ed. / $99 Pro Ed. (USD)
Note: it is important to understand that your original serial number will be deactivated - even if you do it manually from the Deactivation menu point under the Help menu in PostworkShop, or if you activate the new one.

To upgrade simply buy the new serial number from our e-webstore and activate it as usual.

9- Can I upgrade from Artist to Pro Edition?

Yes, of course you can upgrade from Artist to Pro Edition. The price of the upgrade is the difference between the Artist and Pro editions' prices, which is $50 (USD).
Note: it is important to understand that your original serial number will be deactivated - even if you do it manually from the Deactivation menu point under the Help menu in PostworkShop, or if you activate the new one.

To upgrade please send an e-mail to sales@xycod.com with your original Order ID and/or serial number and a note stating that you wish to upgrade. We will check that the old serial number has been fully deactivated (on all your machines) and issue you a one-time coupon that will grant you the 49$ discount. If the serial number has not been deactivated yet, we will deactivate it. Insert your one-time coupon code in the apposite "Coupon" field on our e-webstore and update the cart. Then secure check-out.

10- How do I activate my new Serial number after an upgrade?

When you upgrade your PostworkShop Edition, you need to activate your new serial number. You can do that through the Activate New Serial Number menu point in the Help menu of PostworkShop. Enter the new serial number and press Ok. Close and reopen PostworkShop so that the new serial is activated. PostworkShop will then run in the new Edition.

11- Where can I find the PostworkShop folders in my computer?

Many of you have asked us where they can find the styles they build and save - without publishing.

Note: We are listing here the path to find the folder, however please note that you are not supposed to do anything manually in the Xycod folder. This can even make the program unstable, so we suggest not touching it unless necessary, or if in case of help, our support team tells you so.
Finding the Xycod folder in your computer, which includes the PostworkShop application folder depends on your Operating System, and within this in the version you have.

The folder is accessible through the Help menu of PostworkShop 2 : click "Show data folder" from the Help menu and the folder will be opened in a new window.
On Windows Vista: C:\ProgramData\Xycod\PostworkShop 2.0
On Windows XP: C:\Documents and Settings\All Users\Application Data\Xycod\PostworkShop 2.0
On Mac: in the Library/Preferences folder.

12- How can I print my images created in PostworkShop?

If you are wondering about how to print your creations directly for PostworkShop, it is good to know that PostworkShop does not have any Print menu point. So the method to do that is to save the final image (full render!) and then open it in some other software which allows you to print images.

13- Can I resale Fotolia images edited with PostworkShop?

Commercial exploitation of Fotolia images wich are licensed and then edited with PostworkShop

We have received questions regarding the commercial exploitation of Fotolia images which are bought and transformed with PostworkShop: can these edited images be resold via Fotolia or other stock-agencies? After consultation with Fotolia, we have sent the following reply to individual users:

"Basically, you could resubmit an altered image for resell at Fotolia. However, such a procedure would have at least two potential consequences:
1. the original photographer could claim that his copyright had been infringed, if the postwork was limited (see below) and not influential in the appeal of the image to a purchaser, and/or,
2. Fotolia (or another stock agency) could issue you a cease and desist instruction, based upon the terms and conditions which applied at the time you opened an account for the purchase of licenses for the original stock image(s). In the case of Fotolia, Xycod is not permitted to be specific about how such an instruction would be triggered.
The terms and conditions for stock imagery generally allow for a production of derivative work, in which new elements of innovation are involved and demonstrated. So, for example, a montage of several photographs - assembled, say, in PostworkShop - might then become the basis of a genuinely new and creative image. However, the inclusion of post-processing effects alone will not guarantee that such a condition is met.
In conclusion we would bring your attention to Xycod's tutorial on the Fotolia access feature, which contains the following statement:
"Finally, please note that purchasing and/or using Fotolia images within PostworkShop are subject to all of the standard terms and conditions as you have agreed in order to establish either your original account, or any new account, with Fotolia. No work completed within the PostworkShop application changes the terms of any license."

Please note that there is a growing opportunity at Fotolia to sell image licenses where the photographer's own camerawork is postworked and/or digitally painted."
Fotolia's standard terms and conditions are available for reference at: http://us.fotolia.com/Info/Agreements/TermsAndConditions

14- What does the No-disk problem mean?

If you are having troubles in installing PostworkShop 2.0 on your computer -when updating from previous versions- and you are getting the "NO-DISK" error message, it means that there is probably a problem in the *.ini file.
We recommend for first to uninstall PostworkShop. Do not forget to deactivate your serial number so that you do not loose any activation possibility.
If the previous method did not solve the problem, another solution is to delete the entire Xycod folder from your computer and start again the installer. Note that if you delete the entire folder you may loose your saved styles/palettes/brushes. Move these files to another folder in your computer - you will be able to import them again once PostworkShop 2.0 will be installed. Don't know where to find the folders in your computer? See also:  PostworkShop folders in your computer.

If none of the above solutions solved the problems, please contact our support staff: support@xycod.com